Frequently Asked Questions

Everything you need to know about your luxury shopping experience at WARDOW.

What shipping methods do you offer and how much does it cost?

We ship worldwide primarily via DHL and UPS. Shipping costs and delivery times vary by destination country, but we offer free shipping on orders above a specific threshold as indicated during checkout.

Can I return an item if I am not satisfied?

Yes, you can return any unused item within 30 days of receipt. Please ensure that all original tags are attached and the product is in its original packaging to qualify for a full refund.

Are all products on WARDOW authentic?

Absolutely. We guarantee that 100% of our products are brand new and authentic. We source directly from premium manufacturers and authorized distributors to ensure the highest quality.

Which payment methods do you accept?

We accept a wide range of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.

Do you offer a warranty on bags and accessories?

All items sold by WARDOW are covered by the statutory two-year warranty against manufacturing defects. Some premium brands may offer extended manufacturer warranties.